Privacy Policy

SUPABETS GAMING GROUP (SUPABETS, “we”, “us” or “our”) treats the data you provide as private and uses it in accordance with this Privacy Policy.

Last updated: 26 August 2025

Introduction

This Privacy Policy describes how we collect and process your personal information through your use of our website (the “Site”) and your online account (the “Account”), to create your Account profile, to ensure security of the website and to enable you to use our products and the Account (collectively “Services”).

The purpose of this policy is to provide a better understanding of:

Information we collect
How we use this information
How the information is shared
Your data rights
How to contact us
How to contact the data regulator
Other useful privacy and data security related matters

Please check our privacy page regularly for updates. If we make important changes we will post a notice on the relevant service/product and may contact you using other communication tools at our disposal.

Who is the Data Controller?

For the Services, SUPABETS GAMING GROUP is the data controller of your Personal Data. We are registered under the laws of the Federal Republic of Nigeria and located at:

OFFICE ADDRESS????

You can contact us on: XXXX.

Data Protection Officer

SUPABETS has appointed a Data Protection Officer (DPO), supported by the Compliance Team in the Legal and Compliance Department. The DPO acts as the contact for data subjects regarding the processing of their data.

Email: [email protected]

Phone: XXXX (Mon–Fri, 10:00–17:00, except Federal public holidays)

Information We Collect

“Personal Data” means any information about a natural person that can identify them directly or indirectly.

Information you give us

When you open an Account we collect:

First name, surname, gender, date of birth
Postal address, email address, phone number, language, currency
A valid original copy of an official document bearing your name and photograph (passport or ID card)
Login details (username and password)
Payment method and payment details (bank transfer, credit card or other acceptable payment means)

You may provide additional Personal Data as part of using the Account or Services.

Cookie collection

We automatically receive and store information when you interact with our website. We use cookies and unique identifiers to improve customer experience and enable access to our portals. Refer to your web browser settings to manage cookies. Some site features may not work if you disable certain cookies — see our cookie policy for details.

Information from other sources

We may receive data about you from payment providers or identity verification services and add it to your Account information as permitted by this Privacy Policy.

You can access and update your Account information by logging into your Account. If you believe information we hold is incorrect, contact [email protected].

How We Use This Information

We process your personal information to operate, provide and improve the Services. Purposes include (but are not limited to):

Setting up and verifying your Account, processing bets and payments, and communicating about Account activity, products, services and promotions
Providing, troubleshooting, and improving the Service (analysing performance, fixing errors)
Making recommendations and personalising content
Complying with legal and contractual requirements (fraud prevention, audits, AML/CTF requirements)
Communicating with you via phone, email or chat
Advertising (subject to your preferences and consent where required)
Fraud prevention and risk management

We retain personal information while it is necessary to provide Services, or for longer where required by law (e.g., tax, AML).

How Is the Information Shared

Your personal information may be disclosed to other organisations where there is a legal obligation, legitimate purpose or appropriate agreement in place. We ensure appropriate checks and measures are in place so shared data is protected in line with applicable data protection regulations.

Examples of disclosures

Payment providers: You may need to share some Personal Data with your payment provider; their use of that data is governed by their privacy policy.
Third-party service providers: Technology providers, financial institutions and other companies may perform functions on our behalf (email, analytics, payment processing, identity verification, customer service, fraud screening).
Analytics / advertising: We may use third-party analytics (e.g., Google Analytics) and advertising providers who use cookies and similar technologies to report website trends.
Business transfers: If we sell or buy businesses or assets, user information may be transferred as part of the transaction and remain subject to promises made in this Privacy Policy.

Our Services may include third-party advertising and links to other websites. We do not provide personally identifiable user information to advertisers. If you follow external links, review the privacy policies of those sites.

Your Rights

You have several rights in relation to your personal data:

Right of access: Request a copy of the personal information we hold. Send requests to [email protected].
Right of rectification: Request correction of inaccurate personal information.
Right of erasure: Request deletion of personal information where no compelling reason exists to continue processing. Email [email protected].
Right to withdraw consent: Where we rely on consent, you may withdraw it (this does not affect processing already lawfully carried out).
Right to restrict processing: Request suspension of processing in certain circumstances.
Right to data portability: Request your personal information in a structured, commonly used, machine-readable format and request transfer to another party (subject to technical feasibility).

How to Contact Us

If you have questions about this Notice or your data rights:

Data protection / privacy: [email protected]

Customer services: [email protected]

Head of Compliance: [email protected]

File a Complaint

If you are not satisfied with how we manage your personal data you can complain to the Head of Compliance at [email protected] or contact the Nigerian Data Protection Commission at [email protected].

Security

We use physical, electronic and procedural safeguards (including encryption in transit) to protect the personal information you provide. Occasionally we may request proof of identity before disclosing personal information to you. Protect your account by keeping your password and security information confidential. If you believe your account has been compromised, change your password immediately and contact us.

Personal Data Retention

We retain personal data for as long as required for the purposes described in this Privacy Policy or as required by law (e.g., anti-money laundering, tax or accounting obligations), including after you close your Account where applicable.

Protection of Minors

Our online betting and gaming services are strictly prohibited for persons under 18 years of age or under the legal age in the jurisdiction where the person is located. Minors may not register or play on the Site. We collect proof of identification as part of our age-verification process. Accounts identified as belonging to minors will be blocked and may be reviewed for identity verification.

Changes to This Policy

Our Privacy Policy may be modified from time to time. We will publish modifications on the website. Continued use of the Services after changes are posted will be considered acceptance of the updated policy. It is the responsibility of customers to check the General Terms and Conditions and Privacy Policy for updates.

The laws of Nigeria govern this Privacy Policy.